文章来源：楚天都市报 更新日期：2020-04-11 责任编辑：北京心理医院 点击：次
Psychological battle against pandemic: love from “cloud”, we are here for you
Documentary of mental health expert service team of higher education institutions of Hubei province
In order to respond to the psychological distress brought about by Covid-19 to the people in a scientific way, Educational Work Commission of CPC Hubei Provincial Committee and Department of Education of Hubei Province have established a mental health expert service team of higher education institutions of Hubei province consisting of nearly 300 mental health experts from over 80 higher education institutions of Hubei province and opened up a hotline 4007-027-520. The team is ready to provide psychological support in a professional and warm way to actively channel the sentiments of the people inside and outside the province due to the pandemic impact. During this special period of fighting against the outbreak, the team will answer the hotline with mobile phone through the information platform and publish professional counseling information over the Internet to pass this love from “cloud” to the general public.
“Dial the hotline with mobile phone to let us help you with your anxiety; make an appointment via WeChat and browse official news regularly; don’t worry about negative emotions and a professional team is here to help.” To facilitate the help for the public, this team of experts has developed five effective interactive cloud service methods:
1. Contact an expert by dialing the psychological hotline 4007-027-520 at 9:00-21:00 every day;
2. Log in the WeChat Official Account 武汉微邻里 (Wuhan We-Neighbor), Chutian Metropolis Daily “看楚天 (Kan Chu Tian)” App to leave a message for help and the experts will send text messages via mobile phone for one-to-one phone reply;
3. Group counseling is provided online for medical staff, community workers, volunteers, home residents, college teachers and students, and other groups, after an appointment is made;
4. The network is used to go deep to Hubei University and other rehabilitation observation centers to provide psychological counseling for the people in quarantine;
5. A QQ (1843023950) platform is opened up for foreign students in China to get professional psychological counseling in English.
The expert service team, welcomed and trusted by the people, is committed to treating every help-seeking call and every message with “dedication + professionalism” and provides professional psychological support to those who seek for help. In addition, with the help of the Self-help Manual of Public Psychological Preparation for Epidemic Prevention and two sets of Psychological Stress Release Exercises published on the “Hubei Mental Health Service Platform” on Hubei Official News and Administration APP “长江云 (Chang Jiang Yun)”, the team opened up an Anti-epidemic Expert Action column in Hubei Daily and Chutian Metropolis Daily. The experts have written more than 40 special counseling articles on resumption of work, student’s difficulties in taking online classes, graduate employment pressure, working moms’ trouble, and more, to guide the public to adjust the mind. The number of views has exceeded 2 million in total. Xuexi.cn, Xinhua News Agency, people.cn, Voice of China of CMG, Xinhua Network, Sina, CCTV Finance channel, China Youth Daily, Hubei Daily, Hubei TV, Chutian Metropolis Daily, China Science Daily, China Education Online, Ideological and Political Education Network of Higher Education Institutions of Hubei Province, and other media have reported from multiple perspectives and, fully acknowledged the performance of the service team.
“You cannot see us, but you can hear the voice of love only when you reach out with courage”. The expert service team warmly welcomes the public or any organization with the need of psychological service to directly contact the team. Individuals may dial the hotline 4007-027-520 or leave a message in the psychological counseling room of the WeChat Official Account “武汉微邻里 (Wuhan We-Neighbor)” or the psychological counseling room “看楚天 (Kan Chu Tian)” of Chutian Metropolis Daily. Groups may add QQ 2170518575 for counseling demand. Overseas students in need of communication in English may contact via QQ 1843023950. The team will go all out to provide professional psychological assistance free of charge. We fight against the pandemic with devotion and we are here for you!